Our Commitment to Your Privacy

We believe privacy should be explained in clear language. Whether you are checking product information, placing an order, or reaching out with a question about your purchase, we aim to handle your information responsibly and only use it for legitimate business purposes.

We also take reasonable steps to maintain safeguards appropriate to the type of information we collect.

Who This Privacy Policy Applies To

This Privacy Policy applies to website visitors, customers, account holders, and individuals who communicate with Scrubstar Scrubs through our website, customer service channels, or related online services.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when using our website. This can include your name, email address, telephone number, account details, and other information you choose to submit.

Account and Registration Information

If you create an account, we may collect information needed to establish and manage that account, including login credentials and profile information. Keeping these details accurate can also help us provide smoother account and order support.

Order and Purchase Information

When you purchase scrubs or other medical apparel, we may collect information about your order, including products purchased, quantities, order dates, order status, and transaction-related details. This information allows us to process purchases and maintain an accurate order history.

Payment and Billing Information

Payment information is collected when you complete a purchase. Depending on the payment method, payment details may be handled directly by a third-party payment processor rather than stored by Scrubstar Scrubs. We may receive transaction details needed to confirm payment and manage your order.

Shipping and Contact Information

To deliver your purchase, we may collect your shipping address, billing information, telephone number, and other delivery details. We use this information to help ensure your order reaches the correct destination.

Information You Provide When Contacting Us

When you contact our customer service team, we may keep the information included in your message. This may include your name, contact details, order number, product information, and the nature of your question or concern.

3. Information Collected Automatically

Device and Browser Information

When you browse our website, certain technical information may be collected automatically. This can include your browser type, operating system, device type, screen settings, and other technical information used to help the website function properly.

IP Address and General Location

We may collect your IP address and information that provides a general indication of your location. This can assist with website security, fraud prevention, troubleshooting, and understanding broad visitor patterns.

Website Usage Information

We may collect information about how visitors interact with our website, including pages viewed, products explored, links selected, approximate time spent on pages, and referring websites.

Cookies and Similar Technologies

Cookies and related technologies may be used to remember preferences, maintain shopping functionality, understand website activity, and support certain website features.

Online Identifiers and Analytics Data

Our website may collect online identifiers and aggregated analytics information to help us understand general visitor behavior and evaluate website performance.

4. How We Use Your Information

Processing and Fulfilling Orders

We use relevant information to process purchases, confirm transactions, prepare orders, arrange shipping, provide order updates, and assist with returns or other purchase-related matters.

Managing Customer Accounts

Account information allows us to maintain your profile, provide account functionality, and make relevant order history available when applicable.

Providing Customer Support

We use information you provide when contacting us to respond to questions, investigate concerns, resolve order issues, and provide assistance related to our website or products.

Improving Our Products and Website

Information about website activity and customer interactions may help us identify technical problems, understand general shopping behavior, and improve website functionality and customer service.

Sending Marketing Communications

Where permitted and where you have provided the appropriate consent, we may use your contact information to send newsletters, promotional emails, product updates, or other marketing messages. At any point, you can choose not to receive these notifications.

Personalizing Your Shopping Experience

We may use information about your interactions with our website to make certain content, recommendations, or website experiences more relevant to your interests.

Preventing Fraud and Protecting Our Website

Information may be used to detect suspicious activity, protect customer accounts, prevent fraudulent transactions, and maintain the security of our website and systems.

Meeting Legal and Regulatory Requirements

We may use or disclose information when necessary to comply with applicable legal obligations, respond to lawful requests, resolve disputes, or protect our rights and the safety of our customers and services.

5. How We Use Cookies

What Are Cookies?

Cookies are small files that websites place on your device to remember certain information. They can make online shopping more convenient by supporting features such as saved preferences and shopping cart functionality.

Types of Cookies We Use

Different cookies may serve different purposes. Some are necessary for website operation, while others help us understand website performance or support advertising activities.

Essential Website Cookies

Features like account access, checkout, shopping cart functionality, website security, and navigation may all require essential cookies.

Analytics and Performance Cookies

Analytics cookies can reveal details about how users interact with our website. This enables us to identify areas that are effective and those that can benefit from modifications.

Advertising and Marketing Cookies

Advertising cookies and related technologies may be used, when appropriate, to track promotional activity or show you more relevant advertisements.

Managing Your Cookie Preferences

Using the various cookie preference tools or your browser’s settings, you can control cookies. Please be aware that some website features may not be available or functional if specific cookies are disabled.

6. How We Share Your Information

Service Providers and Business Partners

We may share necessary information with trusted service providers that assist with website hosting, order fulfillment, customer service, security, technology, and other business operations.

Payment Processing Providers

Information needed to approve and complete your transaction may be sent to payment providers. Their own privacy rules govern how they use information.

Shipping and Delivery Providers

Your name, address, and contact information may be sent to shipping and delivery firms so they can deliver your item.

Analytics and Technology Providers

In order to provide analytics, website functioning, security, and associated services, some technology providers may process technical or usage data.

Marketing and Advertising Partners

When appropriate, we might collaborate with marketing or advertising companies that assist with online advertising management, campaign measurement, or communication delivery.

Legal and Regulatory Authorities

where required by law, a court order, a legal procedure, a government request, or where it is reasonably necessary to safeguard legal rights or stop fraud and misuse, information may be shared.

Business Transfers and Corporate Transactions

If Scrubstar Scrubs becomes involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Third-Party Services and Links

Third-Party Websites

Links to other websites may be found on our website. These websites are not under our control, and their privacy policies are not our responsibility. Before supplying personal information, we advise reading their privacy policies.

Social Media Features

Social media tools or features may collect information according to the policies of the platforms that provide them.

Third-Party Analytics Services

We may use analytics services provided by third parties to understand website traffic, performance, and visitor interactions.

External Payment Services

When an external payment service is used, information submitted through that service is handled according to the provider’s applicable privacy practices.

8. How We Protect Your Information

Data Security Measures

To prevent unauthorized access, abuse, alteration, or loss of personal information, we employ appropriate technical, administrative, and organizational precautions.

Payment Security

Specialized payment providers that employ security protocols to safeguard transaction data may handle payment transactions.

Access Controls

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

Security Limitations

Although we take reasonable precautions, no website, network, or electronic transmission can be guaranteed to be completely secure. We therefore cannot promise absolute protection of information.

9. How Long We Keep Your Information

Customer and Account Information

For as long as is reasonably required to deliver services, maintain accounts, and support justifiable business objectives, we keep account and customer information.

Order and Transaction Records

Purchase and transaction records may be retained for customer support, accounting, fraud prevention, reporting, and legal obligations.

Marketing Information

Marketing information may be retained while it is needed for permitted communications or until you unsubscribe or withdraw consent, subject to applicable requirements.

Legal and Regulatory Retention

When needed by law or in order to establish, pursue, or defend legal claims, some information may need to be kept on file for an extended period of time.

10. Your Privacy Rights and Choices

Accessing Your Personal Information

You may ask to see some of the personal data we have about you, depending on the applicable laws.

Correcting Your Information

You may ask us to correct personal information that is inaccurate or incomplete.

Requesting Deletion

You may ask for your personal data to be deleted in specific situations, however some data may need to be kept for legal or justifiable business purposes.

Updating Your Account Information

You may update available account information through your account or by contacting us.

Opting Out of Marketing Emails

You can use the unsubscribe link in promotional emails to stop receiving them.

Managing Cookie Preferences

Cookies can be managed through available website controls and browser settings.

Restricting Certain Data Processing

Where applicable, you may request restrictions on particular uses of your personal information.

11. Children’s Privacy

Age Restrictions

Our website’s target audience consists of people who are legally permitted to utilize online buying services.

Information About Children

We don’t intentionally ask youngsters for personal information when it’s against the law to do so.

What to Do If We Receive Children’s Information

Please get in touch with us if you think a youngster has improperly given us personal information so we can investigate the matter and take necessary action.

12. Data Transfers and International Privacy

Where Your Information May Be Processed

Your information may be processed by Scrubstar Scrubs or its service providers in countries or locations different from your own.

International Data Transfers

When information is transferred internationally, we take reasonable steps to handle it in accordance with applicable privacy requirements.

Safeguards for Transferred Information

Where required, appropriate contractual, technical, or organizational safeguards may be used to protect information during international transfers.

13. Marketing Communications

Promotional Emails

We may send promotional emails where permitted by applicable law and where appropriate consent has been obtained.

Text or SMS Marketing

If SMS marketing is offered and you choose to receive it, you can opt out using the instructions provided in the messages.

Personalized Advertising

Where permitted, advertising may be informed by general website activity or interactions with our services.

Opting Out of Promotional Communications

Promotional communications can be discontinued at any time. It is still possible to send service messages about orders, accounts, security, or other important issues.

14. Do Not Track and Privacy Signals

Browser Privacy Settings

Your browser may provide options for limiting cookies and certain tracking technologies.

Do Not Track Signals

Browser-based Do Not Track settings are implemented differently across devices and browsers, so our website may not respond to every such signal.

Global Privacy Control

Where required by applicable law, we may recognize supported privacy preference signals, including Global Privacy Control.

15. California Privacy Rights

Categories of Personal Information Collected

Depending on your interaction with Scrubstar Scrubs, information may fall into categories such as identifiers, contact information, commercial information, internet activity, and transaction information.

California Consumer Privacy Act Rights

According to applicable California privacy laws, residents may have additional rights.

Right to Know

You might be able to ask for details regarding the personal data we gather, utilize, or share.

Right to Delete

Subject to any applicable exclusions, you may request that personal information be deleted.

Right to Correct

You can ask for inaccurate personal information to be corrected.

Right to Opt Out

You may be able to choose not to participate in some activities that involve the sale or transfer of personal data, if appropriate.

Right to Non-Discrimination

We won’t unlawfully discriminate against anyone for using their rights to privacy.

How to Submit a California Privacy Request

Residents of California can use the contact details listed below to file privacy requests. Before fulfilling some requests, we could take appropriate measures to confirm your identity.

16. European and Other Regional Privacy Rights

GDPR Privacy Rights

Where GDPR applies, individuals may have rights concerning access, correction, deletion, portability, objection, and restriction of personal information.

Legal Basis for Processing

Information may be processed on the basis of permission, contractual necessity, legitimate interests, legal duties, or any other legally recognized reason, depending on the situation.

Right of Access and Correction

Inaccurate information can be updated, and you can request access to your personal data.

Right to Erasure

You may ask for your personal information to be deleted if appropriate.

Right to Data Portability

In certain circumstances, you may request your information in a structured and commonly used electronic format.

Right to Object or Restrict Processing

You may be able to request limitations on the processing of your information or object to specific processing activities.

How to Exercise Regional Privacy Rights

You can submit your request to Scrubstar Scrubs if you are eligible for these rights. We shall examine and react in accordance with the relevant legal obligations.

17. Changes to This Privacy Policy

When We Update This Policy

We may update this Privacy Policy when our website, business practices, technology, or legal obligations change.

How We Notify You About Changes

When appropriate, we may post an updated policy on our website or provide notice through other reasonable communication methods.

Effective Date of This Policy

The effective date displayed on this page identifies the version currently in effect. We encourage visitors to review this page periodically.

18. Contact Us About Privacy

Privacy Questions and Requests

If you have questions about this Privacy Policy or want to make a privacy-related request, you can contact Scrubstar Scrubs.

How to Contact Scrubstar

Please utilize the customer care contact details listed on our website if you have any queries or concerns about privacy. We can better comprehend your request if you include pertinent information, such as an order number when applicable.