1. Introduction and Acceptance of Terms

The purpose of these terms and conditions is to maintain transparency and equity between Scrubstar and all customers who shop with us or visit our website. They go over how to utilize the website, how orders are processed, and what regulations apply to both parties.

By browsing our website, creating an account, or placing an order, you’re agreeing to these terms in full. If something here doesn’t sit right with you, we’d rather you reach out and ask questions than continue using the site without understanding the rules. That said, simply using Scrubstar.com means you accept the terms as written, so it’s worth a proper read.

We do ask that visitors placing orders be at least 18 years old, or have permission from a parent or guardian to do so. This helps us keep transactions straightforward and legally sound for everyone involved.

2. Website Use and User Responsibilities

We built this site so nurses, techs, students, and healthcare teams could find comfortable, practical apparel without a hassle. We ask that you use it the way it’s intended: browsing, learning about products, and placing genuine orders.

A few things aren’t allowed. Please don’t attempt to hack, overload, or interfere with the website’s systems. Scraping our content for commercial reuse, submitting false information, or trying to manipulate pricing or promotions through fraudulent means are also off the table. These kinds of activities can affect the experience for other shoppers, and we take them seriously.

If you register for an account with us, you are in charge of maintaining the privacy of your login information and all activity related to your account. Please notify our support staff as soon as you observe any strange activity so we can assist in resolving it.

3. Products, Pricing, and Availability

We do our best to describe each product accurately, from fabric weight to pocket count to fit notes. Photos are taken to represent color and style as closely as possible, though monitor settings and lighting can cause slight variations. If a color looks a shade different in person than it did on screen, that’s a normal part of shopping online rather than an error on our part.

Prices are listed in the currency shown at checkout and may change from time to time due to supplier costs, seasonal adjustments, or promotional periods. We try to keep stock levels current, but with popular sizes and colors, availability can shift quickly. Occasionally a size might sell out between the time you add it to your cart and the time you check out.

If we spot a pricing or listing error, whether it’s a typo or a technical glitch, we reserve the right to correct it and will let you know before completing your order if it affects something you’ve already purchased.

4. Orders and Payment

When you place an order, you’ll receive a confirmation email summarizing what you bought. This confirms we’ve received your order, not necessarily that it’s shipped yet. Once your things are en route, we’ll follow up.

We accept major credit and debit cards along with other secure payment options shown at checkout. All transactions are processed through encrypted, trusted payment gateways, so your card details stay protected.

Sometimes an order needs to be cancelled, whether due to a payment issue, an inventory shortfall, or a suspected error. If that happens on our end, we’ll notify you and issue a refund promptly. You’re welcome to request a cancellation too, as long as the order hasn’t already shipped.

5. Shipping and Delivery

Orders are typically processed within one to three business days, though busy periods like back-to-school season for nursing programs can add a bit of extra time. You will receive a tracking number once your package arrives so you can monitor its progress.

Delivery windows vary depending on your location and the shipping method chosen at checkout. Standard shipping tends to take longer than expedited options, which is worth keeping in mind if you need scrubs for a specific start date.

Delays can happen, particularly with carrier backlogs or severe weather, and these are largely outside our control. Please double check your shipping address before completing your order, since incorrect or incomplete addresses can lead to delays or lost packages. If a package goes missing in transit, reach out to us and we’ll do what we can to help track it down or arrange a resolution.

6. Returns, Exchanges, and Refunds

We want you to feel good about what you order, so returns are accepted within a reasonable window from the delivery date, provided items are unworn, unwashed, and still have their original tags attached. Scrubs that have been altered or laundered can’t be returned for hygiene and quality reasons.

If you need a different size or color, our exchange process works similarly to returns. Just get in touch with our support team, and they’ll walk you through the steps.

Once we receive and inspect your return, refunds are issued to your original payment method, usually within a week or two depending on your bank. Please note that clearance items, final sale products, and gift cards are typically excluded from returns and refunds.

7. Intellectual Property Rights

The Scrubstar name, logo, and branding belong to us, and we ask that they not be used, copied, or reproduced without written permission. This includes using our branding in a way that suggests endorsement or affiliation without our consent.

All content on this website, including product photography, descriptions, graphics, and layout, is owned by Scrubstar or licensed to us for use. It’s there for your browsing and shopping experience, not for republishing or commercial reuse elsewhere.

Copying our content, images, or design elements for another website, catalog, or marketing material isn’t permitted. If you’d like to use something for a legitimate purpose, such as press coverage, just reach out and ask.

8. Privacy and Personal Information

When you shop with us, we collect certain details like your name, shipping address, and order history to process and deliver your purchase. This information helps us keep you updated and provide better support if something needs attention.

Payment information is handled through secure, encrypted payment processors, and we don’t store full card details on our own servers. Account information you provide, such as your email address, is used to manage your login and communicate order updates.

For a full breakdown of how we collect, use, and protect your data, please refer to our separate Privacy Policy, which goes into more detail than we can cover here.

9. Disclaimers, Limitation of Liability, and Indemnification

While we work hard to keep our website accurate and running smoothly, we can’t guarantee it will always be free of errors, interruptions, or technical hiccups. Products are provided as described, but we don’t make claims beyond what’s stated in individual product listings.

Scrubstar isn’t liable for indirect or incidental damages arising from your use of the website or products, including delays, lost data, or issues beyond our reasonable control. Our liability, where applicable, is limited to the value of the order in question.

By using our website, you agree to take responsibility for how you use it and to hold Scrubstar harmless from claims arising out of misuse of the site or violation of these terms.

10. Changes, Governing Law, and Contact Information

We may update these Terms & Conditions occasionally to reflect changes in our business, legal requirements, or website features. When we do, the updated version will be posted here with a new effective date, so it’s a good idea to check back periodically.

These terms are governed by the laws of the jurisdiction in which Scrubstar operates, and any disputes will be handled accordingly.

If you have questions, concerns, or just want to chat about an order, our customer support team is happy to help. You can reach us through the contact page on our website, and we’ll get back to you as soon as we can.